TERMS AND CONDITIONS

General

  1. DEFINITION

In the following terms and conditons the words “us”, “we” or “our” means:

IslandTribe Europe Carlo van Kleef
Kanaalweg 2    1851 LP Heiloo   The Netherlands
Tel: +31(0)622247285
K.V.K. Alkmaar 37049957
Email: info@islandtribe.eu/nl
Skype: carloislandtribe

“You/Your” means you, the person using our website and/or buying goods from us. ”Website” means our website at www.islandtribe.gr

Our terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of our goods through the website.  They may only be varied where separately agreed in writing between you and us. By using our website and especially our online shop (use and/or make a purchase of our products), you accept our terms and conditions and that they are binding on you.  If you don’t agree, please refrain from using our website and especially our online shop.
The terms of sales are possible to change from time to time –with or without informing you about it- so we would advise you to check on this by visiting regularly this page.

  1. WEBSITE OPERATOR

IslandTribe Europe Carlo van Kleef
Kanaalweg 2    1851 LP Heiloo   The Netherlands
Tel: +31(0)622247285
K.V.K. Alkmaar 37049957
Email: info@islandtribe.eu/nl
Skype: carloislandtribe

  1. LEGAL DISCLAMER

The contents of our website are created with utmost care. Nevertheless we do not guarantee the accuracy, completeness and timeliness of the provided content. The use of this website and is at your own risk. This means that we will under no circumstances be responsible for any loss, liability or damage, including personal injury or death or property/financial damage, resulting from or arising out of anyone’s use of this website, the us of the online shop or any products purchased through the online shop.
Our website may contain links to other websites (“external links”). Once you have used these links to leave our website, you should note that we do not take any responsibility for the content of these external websites and that we are not liable for the protection and privacy of any information which you provide whilst visiting such sites . These websites are under responsibility of their operators. You should exercise caution and look at the privacy statement applicable to the website in question.
If there is any dispute between you and us about or involving the website and our online shop, by using the website you agree that the dispute shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts.

  1. INTELLECTUAL PROPERTY RIGHTS

All trademarks, brands and names appearing on our website are the property of their respective owners. Nothing contained on the website is intended to grant any express or implied right to you to use or exploit any patent, copyright, trademark or trade secret information. No trademarks, brands or names, including as part of domain names or email addresses, may be used in any manner that is likely to cause confusion.

      Online Shop and Contract Conclusion

DEFINITION

The online shop is an internet service that allows you to browse and purchase a selection of our products.
The display of our products in our online shop serves the purpose of submitting a purchasing offer. By clicking the buttom “PLACE ORDER”, you will submit a binding purchasing offer and close a contract with us.  The products sold in our website are provided for private domestic and consumer use only.
In the event that the ordered and paid product is not available, the reason is that we have not been provided with this product by our suppliers without fault on our side.  If this case should occur, we shall be entitled to withdraw from the contract between you and us. In such an event we will inform you as soon as possible.  If you don`t wish to wait for your purchased product, we will refund you any payments already made.
Once you have purchased a product through the online shop, we will send you an a confirmation email.  It is your responsibility to ensure that you provide us with an accurate and valid email address.
From time to time, wholesale partners will manage and support your order, including -where relevant- shipping and handling, customer service and other activities.

Important: At this moment, only customers with registration and delivery address in Greece can buy products at our online shop.  We kindly ask customers outside the above mentioned areas to contact info@islandtribe.eu.

PRICES

All prices displayed on our website include VAT.
We reserve the right to adjust prices and offers at our discretion at any time before (but not after) we accept your order.
We do our best to make sure that prices are correctly shown but very occasionally an error may occur.
The only prices that apply for our products are those stated on our material on our website. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.

      GENERAL USE OF THE ONLINE SHOP

While we use all reasonable endeavours to make sure that our online shop is available 24 hours a day, we cannot guarantee that your access will be uninterrupted or error free.  Access may be unavailable temporarily without notice in the event of a system failure, maintenance or any reason beyond our control.
If you have any problems using, or any questions about the online shop, please contact us directly by sending an email to info@islandtribe.gr.

PAYMENT OPTIONS

You can purchase products from the online shop with the following options:

  1. Cards

We accept: Visa, MasterCard, American Express, Visa Electron,Eurocard.

Please note that, according to the payment method you will follow, there is a possibility of extra charges relevant to your bank for which we will not be responsible. We require you to provide your Credit Card Verification Code (or CVC) in order to process your payment.  The CVC is a number that appears on your credit card that allows us to verify that the person placing the order has direct access to the credit card being used. Please ensure that you provide accurate credit card details, CVC code, billing address and other information that we request from you in order to process your payment.  We may not be able to process your payment or deliver your products if the information you provide is incorrect.

  1. PayPal

All purchases will be charged to your nominated card or account upon submission of your order. You will receive an automatic receipt by Paypal.

  1. Bank transfer

Make your payment directly into your bank account. Please use your order number as reference.

      Delivery and Delivery Charges

DELIVERY TERRITORY

Currently, we ship only to customers with delivery address in Europe.

DELIVERY TIME  AND CHARGES

After having received your order and payment, we will deliver the goods to you as soon as possible. We aim for a delivery time of 1-3 working days but please note that this time frame is intended as a guide only and we are unable to guarantee delivery of your goods by or within a certain time. If your order has not been delivered to you within 10 working days after your order placement, please send an email to info@islandtribe.eu
It is your responsibility to ensure that the delivery details you provide are accurate and complete. Otherwise, we will not be able to deliver your order.
The transport company we will use depends on the destination and quantity of the order.

RETURN TO SENDER PARCELS

If your goods are returned to us by the postal service or our delivery company we will contact you to inform you about this.  If the goods have been returned to us as a result of our error, we will re-send the goods to you for no extra charge. In case you have provided incorrect delivery details,  you will be requested to pay us in advance an additional postage charge, before re-sending the goods to you.

      Cancellations, Refunds and Guarantee

DEFECTS BY ARRIVAL

If your purchase is in any way defective, damaged or not as described by arrival, please contact us immediately at info@islandtribe.eu and further action will be taken by our side.

CANCELLATION (CHANGE YOUR MIND RETURN)

You have the legal right to cancel your order for any reason within 14 days from the day after you have received the goods. If you wish to return your purchased goods, please send an email to info@islandtribe.eu.  We will inform you about the address of the corresponding warehouse.
The transport of the purchased products back to us has to be arranged and paid by your side. You are responsible for packaging your item such that there is no risk of damage or deterioration in transit. After the product has arrived at our warehouse we will arrange a refund to your bank account providing the goods are returned in a perfect condition and not used. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.